سياسة الاسترداد وإلغاء الاشتراك

1. Cancellation

You can cancel your Kawkbi subscription at any time from your account dashboard, or by emailing [email protected].

When you cancel:

• Your subscription remains active until the end of the current billing period.
• You will not be charged again.
• You will not receive a refund for the unused portion of the current billing period.
• After the period ends, your storefront is deactivated and your account moves to read-only mode.

2. Refund Eligibility

Kawkbi subscriptions are generally non-refundable. We offer refunds in the following cases:

2.1. First-time monthly subscribers

If you are subscribing to Kawkbi for the first time and request a refund within 7 days of your initial payment, we will refund you in full — provided you have not used the service in a way that materially benefited from it (for example, accepting customer bookings or publishing content to a custom domain).

2.2. Annual subscribers

If you purchased an annual subscription, you may request a full refund within 14 days of your initial payment. After 14 days, annual subscriptions are non-refundable.

2.3. Service issues

If Kawkbi experiences extended downtime or significant service failures attributable to us, we may issue pro-rata credits or refunds at our discretion.

2.4. Duplicate or erroneous charges

If you were charged in error or charged twice for the same period, we will refund the duplicate charge once verified.

2.5. Unauthorized charges

If your account was charged without authorization, contact us immediately. We will investigate and refund any verified unauthorized charges.

3. What Is Not Refundable

The following are non-refundable under any circumstances:

• Subscription periods already used.
• Setup, customization, or professional services already delivered.
• Custom domain registration fees paid to third-party registrars.
• Payment processing fees charged by Stripe (where applicable).
• VAT and other taxes (refunded only when the underlying subscription is refunded).

4. Free Plan

The Free plan involves no payment, so there is nothing to refund. You may delete your Free account at any time from your dashboard.

5. Founding Members and Promotional Pricing

If you joined under the Founding Members program or any promotional offer, the same refund rules apply, but refunds are calculated based on the price you actually paid, not the standard tier price.

6. How to Request a Refund

Email [email protected] with:

• The email address on your Kawkbi account.
• The date and amount of the charge.
• A brief reason for the request.

We respond within 5 business days. Approved refunds are returned to the original payment method within 5-10 business days, depending on your bank or card issuer.

7. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at [email protected]. Most issues can be resolved directly and faster than a chargeback. Chargebacks filed without first contacting us may result in immediate account suspension and recovery of related fees.

8. Data After Cancellation

After cancellation, your tenant data — storefront content, customer records, and bookings — is retained in read-only form for 30 days. During this window, you can export your data or reactivate your subscription. After 30 days, your data is permanently deleted from our systems, except where retention is required by law.

9. Changes to This Policy

We may update this policy from time to time. The current version is always available at kawkbi.com/refund-policy with the last updated date.

10. Contact

For any questions about this policy:

• Email: [email protected]
• Operator: Kawkbi, LLC (a Delaware limited liability company)